BUSINESS TERMS AND CONDITIONS
BUSINESS TERMS AND CONDITIONS
Company:
AirFlow – Martin Šimeček
with registered office:
Armádního sbro 131/10
109 00 Prague 10 – Dolní Měcholupy
ID: 87510944
For the sale of goods through an online store located at the following address:
1. INTRODUCTORY PROVISIONS
1.1 These Terms and Conditions (hereinafter referred to as the “Terms”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (“Civil Code”), the mutual rights and obligations between the seller and a natural person (hereinafter “buyer”) via the seller’s e-shop at airflowcz.online.
1.2 These Terms do not apply to persons purchasing goods as part of a business or profession.
1.3 Deviating provisions in the contract take precedence over these Terms.
1.4 The purchase contract and Terms are drawn up in the Czech language.
1.5 The seller may amend or supplement the Terms; such changes do not affect existing contractual relationships.
2. USER ACCOUNT
2.1 By registering on the website, the buyer creates a user account, which can be used to place orders.
2.2 The buyer is obligated to provide accurate and up-to-date information.
2.3 Access to the account is protected by a username and password, which the buyer must keep confidential.
2.4 The buyer may not allow third parties to access the account.
2.5 The seller may cancel the account if contractual obligations are violated.
2.6 The account may not be available continuously (e.g., during maintenance).
3. CONCLUSION OF THE PURCHASE CONTRACT
3.1 The product offer in the e-shop is non-binding.
3.2 The website interface contains information about prices, delivery, etc.
3.3 The order includes:
3.4.1 The goods being ordered
3.4.2 Method of payment and delivery
3.4.3 Delivery-related costs
3.5 The buyer can review the order before submitting it.
3.6 The seller may require confirmation of the order (e.g., by phone).
3.7 The contract is concluded upon acceptance of the order.
3.8 The buyer agrees to the use of remote communication and bears its costs.
4. PRICE AND PAYMENT TERMS
4.1 The buyer may pay the purchase price and delivery costs:
• in cash at the billing address
• by cash on delivery
• by bank transfer to account no. 1452971013/3030 (AirBank)
4.2 The buyer is also obligated to cover packaging and shipping costs.
4.3 The seller does not require advance payment.
4.4 Payment in cash or on delivery is due upon receipt; by transfer after receiving the invoice.
4.5 A variable symbol must be included with the bank transfer.
4.6 The seller may require full payment before shipping the goods.
4.7 Discounts cannot be combined.
4.8 The tax document (invoice) will be sent by email after payment.
5. WITHDRAWAL FROM THE PURCHASE CONTRACT
5.1 Withdrawal is not possible for goods made to the customer’s specifications or goods that cannot be returned for hygienic reasons once unsealed.
5.2 Otherwise, the buyer has the right to withdraw within 14 days of receiving the goods.
5.3 The goods must be returned to the seller; the cost of return is borne by the buyer.
5.4 Refunds will be processed within 14 days.
5.5 The seller is entitled to compensation for any damage caused by the return.
5.6 The seller may also withdraw from the contract before the goods are delivered.
5.7 If a gift was included, it must be returned together with the goods.
6. TRANSPORT AND DELIVERY OF GOODS
6.1 The buyer bears the risk if they choose their own shipping method.
6.2 The buyer is obliged to accept the goods.
6.3 If re-delivery is necessary, the buyer bears the costs.
6.4 The buyer must check the integrity of the package upon receipt.
6.5 Rights and obligations related to transport may be governed by the carrier's terms.
7. RIGHTS FROM DEFECTIVE PERFORMANCE
7.1 Governed by the Civil Code.
7.2 The seller guarantees that the goods are defect-free upon receipt.
7.2.1 correspond to the description,
7.2.2 are suitable for their usual purpose,
7.2.3 match the quality or design of a sample,
7.2.4 are of correct quantity, size, or weight,
7.2.5 comply with legal regulations.
7.3 Exception applies to goods sold at a lower price due to a known defect.
7.4 Defects appearing within 6 months are presumed to have existed upon receipt.
7.5 Complaints can be submitted at the seller’s premises or registered address.
7.6 Details may be governed by the complaints policy.
8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
8.1 Ownership of the goods passes to the buyer upon full payment.
8.2 The seller is not bound by any codes of conduct.
8.3 Complaints are handled via electronic communication.
8.4 The buyer may resolve disputes out of court via the Czech Trade Inspection Authority (adr.coi.cz).
8.5 The European Consumer Centre (evropskyspotrebitel.cz) is also available.
8.6 The seller is authorized to sell goods based on a trade license.
8.7 The buyer bears the risk of a change in circumstances under §1765 of the Civil Code.
9. PERSONAL DATA PROTECTION
9.1 The protection of personal data is governed by Act No. 101/2000 Coll. on the Protection of Personal Data.
9.2 The buyer consents to the processing of their name, address, email, phone number, and other data necessary to fulfill the purchase contract.
9.3 Data are processed for the purpose of fulfilling the contract and maintaining the user account.
9.4 The buyer must provide accurate and up-to-date information and inform of any changes.
9.5 Data may be provided to third parties (e.g., carriers) solely for the purpose of delivery.
9.6 Personal data are processed for an indefinite period.
9.7 The buyer provides consent voluntarily and may revoke it at any time.
9.8 The buyer has the right to request an explanation if their data rights are violated.
9.9 In justified cases, the buyer may request correction of the situation and compensation for damages.
10. SENDING COMMERCIAL MESSAGES AND COOKIES
10.1 The buyer agrees to receive commercial messages via email.
10.2 The buyer consents to the storage of so-called cookies on their device. This consent can be revoked at any time via browser settings.
11. DELIVERY OF NOTICES
11.1 Notifications between the seller and buyer, especially concerning contract withdrawal, must be sent by registered mail unless otherwise stated. Notifications are effective upon postal delivery, except withdrawal by the buyer, which is valid if posted within the deadline.
11.2 A notice is also considered delivered if the recipient refuses it, fails to collect it during the storage period, or if it is returned as undeliverable.
11.3 Ordinary correspondence may be sent by email to addresses specified in the contract, user account, or on the seller’s website.
12. FINAL PROVISIONS
12.1 If the purchase contract includes an international element, Czech law applies. This does not affect consumer rights under mandatory laws.
12.2 If a provision is invalid or ineffective, it shall be replaced by a valid one with similar intent. The validity of the remaining provisions remains unaffected.
12.3 Amendments to the contract or terms must be in writing.
12.4 These terms apply to all contracts between the seller and the buyer.
12.5 The seller reserves the right to amend the terms, publishing them at least one month in advance.
12.6 Any matters not covered are governed by the Civil Code and the Consumer Protection Act.